FAQs

NUOREA offers elegant shawls featuring traditional patterns, detailed borders, refined colours, and graceful draping. Our collection includes Kani-inspired Pashmina shawls, winter wraps, formal shawls, and versatile designs suitable for everyday and special occasions.

We make every effort to display product colours as accurately as possible. However, slight colour differences may occur due to screen settings, lighting conditions, and photography.

We recommend professional dry cleaning for delicate and patterned shawls. Avoid machine washing, harsh detergents, direct ironing, and prolonged exposure to sunlight. Store your shawl neatly folded in a clean, breathable bag.

Delivery time depends on your location, courier availability, public holidays, and weather conditions. Once your order is dispatched, tracking details may be shared through SMS, email, or WhatsApp where available.

Eligible products may be returned or exchanged within seven days of delivery. The item must be unused, unworn, unwashed, undamaged, and returned with its original packaging and tags.

Please contact us within 48 hours of delivery and share clear photographs or a short video of the product, packaging, and shipping label. Our team will review the issue and guide you through the replacement or return process.

Sale and clearance items may be non-returnable unless they arrive damaged, defective, or incorrect. Any specific return conditions will be mentioned on the relevant product or promotional page.

Order changes or cancellations may be possible before the parcel has been processed or dispatched. Contact our customer support team as soon as possible with your order details.